Customer Service

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Students have a number of options for assistance with computer related questions and issues, several of which are available 24 hours a day, 365 days a year. A request for assistance can be initiated through any of the following options:

HELP.UNC.EDU

The UNC Help site is the home for technology help, support, and resources at the University of North Carolina at Chapel Hill. With over 1800 documents, you’re at the right place to find a solution! This page is your gateway to finding answers to most IT related questions at the university.

Visit the ITS Help Desk

The University of North Carolina offers two “Walk In” locations where students can sit with fellow students and staff members to address technology support needs. Having problems connecting to the Internet, laptop won’t turn on, or you need help with CCI Printing? Visit one of our convenient locations on Central Campus (Undergraduate Library) or South Campus (1st floor SASB South). Normal hours of operation: 7:30am to 10pm Monday – Thursday | 7:30am to 5pm Friday | 1pm to 10pm Sunday

Online Chat

Use our Online Chat service to chat live with a technical support person. This service can also allow the use of desktop streaming, where the support person, with your permission, can access your desktop to assist you with your problem.

Call 919-962-HELP

You may call (919) 962-HELP or Toll-Free from US and Puerto Rico: (866) 962-4457, 24 hours a day for personal assistance with your computing problem.

On-site Support

Any student living in an on-campus residence hall may request ResNET On-Site Support. See the ResNET website for more details on the program.