Insurance & Warranty

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CCI Protection Plan

All CCI laptops have available a comprehensive protection plan that exceeds the coverage available under standard homeowners insurance and your manufacturer’s warranty. This protection plan covers theft, accidental damage and damage from a power surge, fire or natural disaster while in the US, Canada, and Puerto Rico. Your policies include a low $100 deductible per incident.

For ThinkPads, this coverage is provided by combining accidental damage coverage from Lenovo called ThinkPad Protection and all other coverage from Safeware. ThinkPad Protection already includes international coverage. However, to extend your insurance coverage when traveling outside the US, Canada and Puerto Rico please contact Safeware to purchase an international rider.

For MacBooks, all coverage including accidental damage is provided by Safeware. To extend your insurance coverage when traveling outside the US, Canada and Puerto Rico please contact Safeware to purchase an international rider.

Warranty

Your CCI computer comes with a special on-site warranty that covers such things as faulty parts and workmanship.

The warranty does not cover theft, accidental damage or damage from a power surge or natural disaster.

For complete details about what is covered by the warranty visit the Warranty info pages listed below.

Batteries are covered by a separate 1-year warranty.

How to Get Service on Your Computer

If you experience problems with your computer, call the IT Response Center (ITRC) at 962-HELP. The ITRC will help you determine whether your computer’s problem is related to its software or its hardware. Usually, repairs to your CCI computer can be completed within 24 hours. However, if repairs are expected to take longer, the ITRC may be able to provide you with a “loaner” laptop to use while yours is being repaired. For more information, ask at the ITRC when you make your request for service.

If you need hardware repair while away from UNC Chapel Hill visit one of the Warranty and License Agreement pages below to find an authorized service provider near you.