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[expand title=”I’m buying a computer using departmental or grant funds. Should I buy it through CCI?”] UNC Purchasing Services and ITS recommend that you purchase your computer through the CCI contract whenever possible. The CCI contract and selection of computers offer several benefits to UNC Chapel Hill customers. Some of these benefits include:

  • CCI offers a consistently high discount level
    • CCI model computers are always 40+ percent off and are often 50% off the retail price
  • All CCI computers can be repaired on campus by the Computer Repair Center
  • Generally repair of CCI computers is the fastest available (less than 1 business day)
  • CCI computers come with a software load that is tailor made for the UNC Chapel Hill computing environment and includes:
    • Windows 7 Enterprise Edition (64-bit)
    • Microsoft Office Professional Edition
    • Adobe Photoshop Elements (on Lenovo laptop models)
    • Adobe Premiere Elements (on Lenovo laptop models)

In addition, the University, faculty and students receive other benefits from purchases made through the CCI contract. These include:

  • Funding for Instructional Innovation Grants for UNC Chapel Hill Faculty
  • Access to the research being conducted at Lenovo’s Innovation Centers Worldwide
  • Donated laptops in support of the Carolina Covenant program
  • A pool of laptops that students may borrow while their CCI laptops are being repaired
[/expand] [expand title=”How do I order a CCI computer?”] You can order a CCI computer online through the CCI website or by going in to the Tech Shop in UNC’s Student Stores.[/expand] [expand title=”I need to purchase a CCI computer ASAP. Where can I purchase a CCI model computer quickly?”] Departments can now purchase CCI model computers at the UNC Student Stores using a P-Card. If a grant number is used, the order must be placed through the ConnectCarolina ePro ordering Process. Note: There is a small convenience/stocking fee charged for each CCI model computer purchased through the UNC Student Stores.
[/expand] [expand title=”What can I upgrade on a CCI computer when I’m buying it?”] Yes, you can add additional memory at the time you place your CCI order. However, all other hardware specs cannot be changed at the time of order.[/expand] [expand title=”What software comes on my CCI model computer?”] Please visit our Preloaded Software page for a list of software that comes on CCI model computers.[/expand] [expand title=”How long will it take to receive my CCI model computer?”] The amount of time it takes to receive a CCI model computer is dependent on the manufacturer’s availability of the model computer you choose. Generally CCI computers are delivered within 3 weeks of placing your order and often sooner.If you need a CCI model computer fast then you can use a P Card at UNC Student Stores to purchase one. You will be charged a small convenience/stocking fee at the time of purchase.
[/expand] [expand title=”Can retired faculty and staff make a CCI personal purchase?”] Yes, as a retired faculty or staff member you can purchase one CCI computer per year through the UNC Student Stores.[/expand] [expand title=”What does my warranty cover?”] Your CCI computer warranty covers such things as faulty parts and workmanship.For more information please visit our Insurance and Warranty page.

Note: Laptop batteries come with a one-year warranty.
[/expand] [expand title=”What is ThinkPad Protection and what does it cover?”] ThinkPad Protection is Accidental Damage Service and provides repairs and a replacement (if needed) for damage resulting from drops and spills.Please visit Lenovo’s webpage on ThinkPad Protection.
[/expand] [expand title=”What doesn’t my warranty cover?”] A broken laptop screen, spill damage and any other damage considered to be a result of misuse, rather than the result of faulty parts or workmanship are not covered by your warranty. In addition, the warranty does not cover forgotten hard drive passwords and power-on passwords. These passwords, set at your discretion, cannot be recovered if forgotten.[/expand] [expand title=”How do I get my computer repaired?”] When on campus repair is needed, faculty and staff may submit a service request at http://help.unc.edu/or call 962-HELP for assistance. A technician will come out to your on-campus location to diagnose and repair your computer.When away from campus, if your computer will not work, for whatever reason: Call 919-962-HELP. Our help desk will assist you in diagnosing the issue and determine if it needs to be sent in for repairs.

If it is determined that your computer needs a hardware repair then you have two choices.

1. Contact Lenovo to find an authorized Lenovo service provider in your area. Lenovo can be contacted at their hardware support number (1-800-426-7378) or their website (http://www.lenovo.com).

Contact Apple to find an authorized Apple service provider in your area. Apple can be contacted that their hardware support number (1-800-692-7753) or their website (http://support.apple.com/kb/HT1434).

2. You can bring your computer to one of the ITRC help desk’s. For hour and location see (http://help.unc.edu/2083).

3. You can mail or ship your computer to:
ITS Response Center
ATTN: DROP OFF
203 South Rd.
Undergraduate Library, Room 22
CB# 3460
Chapel Hill, NC 27599

If we are going to ship the computer back to you, a personal check made out to ITS must be included. Please leave the note section blank so we can add your ticket number to the check.
Shipping fees:
Within NC – $20
Outside of NC – $25

Please include your name and PID in the package. Also include a description of the issues you are having. It would be a good idea to backup your data in case a hard drive replacement or reimage needs to be done. If you approve of hard drive replacement or reimage, please put that in the description of issues as well your preferred operating system (XP, Vista, or Windows 7).

We highly recommend that you insure your laptop during shipping. Your insurance and accidental damage coverage do not cover the laptop while during shipping.
[/expand] [expand title=”How do I return my CCI computer?”] If you are unsatisfied with your new CCI Thinkpad computer you have 21 days to request a return for credit. Please contact the CCI office, and include your order number and reason for return.If you are unsatisfied with your new Apple computer please contact Apple Computers customer service at (800-800-2775).
[/expand] [expand title=”How do I insure my computer?”] TREASURY & RISK MANAGEMENT SERVICESCampus departments have the option to insure individual pieces of University-owned computer or other business equipment with all-risk insurance. Having the option to selectively decide what to insure allows campus departments to pay a premium for only those items. Coverage for these items is handled by the Carolina Self Insurance Fund, an internal insurance fund that provides a convenient and cost-effective alternative to purchasing all-risk insurance from an outside source.

SAFEWARE

Safeware is one of the most recognized providers of comprehensive insurance policies and extended service plans for computers and has provided laptop insurance for students with CCI laptops since 2000.

Safeware’s insurance programs provide coverage for Accidental Damage, Screen Breaks, Liquid Damage (including Submersion) and Power Surges. Safeware insurance policies also cover perils that cannot be addressed by extended warranties or service contracts. These perils include: Theft, Robbery, Burglary, Vandalism, Fire, Flood, Lightning, Wind, Hail and more.

Contact Safeware for additional information and a quote for coverage.
[/expand] [expand title=”Does CCI offer Apple products?”] Yes, departments can purchase Apple products with a CCI discount. Please visit our Apple Purchases page for more information.[/expand]